Terms of service
Last updated: September 18, 2026
About these terms
These terms apply to your use of this website, operated by UTEM Logistics Sp. z o.o., ul. Bukowińska 22/53, 02-703 Warsaw, Poland, KRS 0001003700, NIP 5213993789. By using the website you accept them. They do not govern the transport of goods itself.
Quotes
A quote request sent through this website is not an order. Prices and transit estimates we send in reply are offers based on the information you provide and are valid for the period stated in the offer. A transport contract is concluded only when both parties confirm the order in writing, including by email.
Transport contracts
International road carriage is governed by the transport order, our general conditions of carriage provided with the offer, and the Convention on the Contract for the International Carriage of Goods by Road (CMR). Carrier liability under the CMR Convention is limited. We recommend cargo insurance for goods of high value.
Information on this website
We keep the content of this website accurate and up to date, but it is general information, not a binding offer or legal, customs or tax advice. Transit times, routes and document requirements depend on each shipment and on the rules of the countries involved.
Tracking
The tracking page shows the status of shipments for information only. The status in our written communication with you prevails.
Acceptable use
Do not misuse the website, for example by sending automated or false requests, trying to access systems you are not authorised to use, or interfering with its operation.
Intellectual property
The texts, design and logo on this website belong to UTEM Logistics or are used under licence. Photos are used under their respective licences. You may not copy them for commercial use without permission.
Liability
To the extent permitted by law, we are not liable for losses resulting from reliance on general information on this website or from temporary unavailability of the website. Nothing in these terms limits liability that cannot be limited by law.
Governing law and changes
These terms are governed by Polish law. Disputes are resolved by the court competent for our registered office, unless mandatory law provides otherwise. We may update these terms; the date above shows the latest version.